Libertex Support & Guidance

Your Partner in Navigating Trading Challenges

At Libertex, our mission is to refine and enhance your trading journey. Our responsive support team is here to address your inquiries and resolve any challenges promptly, making your experience seamless and rewarding.

Reach Out to Us Today

Multiple Contact Avenues

Live Chat

Support available 24/7 across the Libertex platform.

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Email Support

Prompt responses for common queries. Expect personalized feedback within one business day.

Send Email

Phone Support

Specialized support for urgent or complex issues. Available Monday through Friday, 9 AM – 6 PM (EST) at Libertex.

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Social Media

Follow us on Instagram, TikTok, and Pinterest for updates and support resources.

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Help Center

Explore an extensive range of tutorials, professional insights, and in-depth instructional materials.

Visit the Help Center for assistance

Community Forum

Engage with a community of users, share ideas, and resolve common issues.

Join as a Member

Reach Out to Us Anytime

Live Chat

24/7

We provide swift support when needed

Email Support

Maintain high standards through regular quality checks

Fast response times during weekdays.

Phone Support

Operational hours: Monday to Friday

9:00 AM to 6:00 PM (GMT)

Help Center

Always available

Obtain instant support whenever necessary.

Streamlined Assistance at Your Fingertips

1. Log In

Access your Libertex account via the official website and provide your login credentials.

Navigate to the Support Center

Find the "Help" or "Customer Service" section, usually located in the website footer or main menu.

Choose a Communication Method

Select options like live chat, email, phone support, or self-help resources according to your preference.

4. Provide Details

For rapid support, remember to include your account ID along with detailed information about your issue.

Customized Support Solutions

Help Center

Explore our extensive knowledge repository filled with expert-led articles, step-by-step guides, and insightful educational resources.

Access Resource

FAQs

Find swift answers to frequently asked questions related to Libertex's offerings.

Access Resource

Video Tutorials

View instructional videos to learn about the full range of Libertex's features and capabilities.

Access Resource

Community Forums

Connect with fellow traders to share valuable tips and strategies regarding Libertex.

Access Resource

Enhance Your Support Experience for quicker and more effective assistance.

Provide a detailed description of your issue, including any necessary setup details or special circumstances.

Share pertinent information such as account credentials and /images to facilitate faster problem resolution.

Choose your preferred method: live chat for urgent questions or email for detailed inquiries.

Consult the FAQs to quickly address common issues before reaching out for support.

Prepare Your Credentials: Have your login credentials, transaction references, and pertinent documentation ready in advance to facilitate smooth processing.

Follow Up Persistently: If you encounter delays, consider reaching support through different channels or sending a courteous second inquiry.

Common Inquiries

Account Issues

Addressing issues like account access problems, identity verification challenges, password resets, and profile information updates.

Trading Problems

Inquiries concerning trade execution, order variants, leverage settings, and error correction in trading activities.

Methods for Funding and Cashing Out

Questions about depositing funds, withdrawal procedures, associated fees, and alert notifications.

Technical Glitches

Common technical glitches like app crashes, ongoing bugs, and platform reliability issues.

Security Concerns

Concerns regarding platform security, detecting suspicious activities, and safeguarding personal data.

The importance of CopyTrading and AutoTrade features on Libertex for diversified investing.

Assistance with social trading functions, managing copy trades, and evaluating trading performance.
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